SugarCastle Review (April 2025)

In many ways, SugarCastle is just another betting site boasting many of the same features – and many of the same problems – as other new bookies. But no two betting sites are the same, and this one certainly has its own unique set of pros and cons. 

Though they could certainly improve in some areas, particularly the odds that they offer, If you’re after a simple, efficient bookie with a quality range of markets then you will be well looked after at SugarCastle.

2024 has been a good year for any punters looking for a new betting site, and SugarCastle is one of many that opened up that year using the popular and efficient BetCloud software. You’ll no doubt recognise the layout of this bookie, though a classy old-school aesthetic is one of a number of features that helps SugarCastle to stand out from the crowd. 

In this detailed SugarCastle review, we will take a look at everything you could need to know about them, from details about their odds and range of markets, through to info on their customer support platform and selection of payment options.

If you’re after a solid new betting site which does the fundamentals well on a sleek website or app, then SugarCastle could just be for you. These guys launched in 2024 on the BetCloud platform, and while that means that there are invariably plenty of similarities between them and most other new betting sites in Australia, there are also a number of differences.

Known as one of the up-and-coming Victorian betting sites, the aesthetic is the most noticeable of SugarCastle. SugarCastle has a classy blue and yellow themed site and app, with some good old-fashioned Times New Roman font plastered across the page, as you can see below.

You’ll have noticed the mention of an app above, which will no doubt be a big plus for many punters. Given how popular betting apps are it’s hard to believe that some bookies still don’t have them, particularly new ones, but SugarCastle had one ready to go pretty much straight off the bat, and it’s a good one too.

While they aren’t currently one of the few international betting sites operating in Australia, SugarCastle also offers a really solid range of markets for sports. On top of this, they offer a couple of nice features like same game multis and the blended betting option for racing to add further appeal.

Of course, for all of the good stuff, as always there are numerous areas this betting site could improve – understandable given they are still in their infancy. The odds are probably the biggest of these – for sports they are not great albeit not horrible, but they really need to improve the odds that they offer punters for racing. 

They also don’t yet have a whole lot of the frills that you’ll find with more established betting sites. Live streaming and live betting, for example, aren’t available with SugarCastle, though they are hardly the only new betting site in this situation. Their payment platform is also really basic, only offering a couple of different options, but this won’t be a biggie for must punters.

Overall, SugarCastle is a pretty run of the mill betting site, but one which has a couple of nice features and a really nice website and app. Getting their odds up to scratch would be the first thing they should focus on in order to really compete with the titans of the industry, but overall this is a solid bookmaker which is well worth checking out.

SugarCastle Key Rankings

Betting Variety ⭐⭐⭐⭐

The betting variety available is decent at SugarCastle. If you’re looking for one of the best tennis betting sites or NBA betting sites, for example, SugarCastle has you covered.

Platform Experience ⭐⭐⭐⭐

It’s pretty easy using either the SugarCastle website or app, whichever you prefer. The platform is fast-loading and intuitive, so you can quickly find what you’re looking for.

Customer Support ⭐⭐⭐⭐

The customer support available with SugarCastle is good enough as they have two different options available; live chat and email. It would be good to see them add a phone option.

Banking Options ⭐⭐⭐

The range of banking options available isn’t the greatest, but they do provide the most commonly used methods in Australia.

Payout Speed ⭐⭐⭐

Again, the payout speed isn’t the best, but I would consider it on line with the industry standard. There are other betting sites out there offering faster withdrawals.

Security ⭐⭐⭐⭐⭐

There aren’t any issues here as SugarCastle is a licensed Australian bookmaker, so it is safe to bet with them.

SugarCastle Review Pros & Cons + Verdict

Below, we take a look at some of the best things about SugarCastle, as well as a handful of areas in which they have plenty of room for improvement:

SugarCastle Strengths

• Good selection of sports markets - One of the things that SugarCastle does particularly well is markets available for major sporting events.
• Easy to use website - The BetCloud platform is popular for a reason, and not only is it easy to use, but its prevalence means that punters will likely be pretty familiar with how to navigate their way around SugarCastle.
• Nice aesthetic - While many betting sites utilise the same BetCloud platform, they all put their own spin on it with their aesthetic. Some hit the mark, others don’t, but SugarCastle fits into the latter, with a classy old-school theme making it one of the better looking betting sites around.

SugarCastle Weaknesses

• Very average racing odds - Unfortunately it’s relatively common for new betting sites to struggle to compete with the giants of the industry in terms of odds, and this is certainly the case for SugarCastle when it comes to racing. Their odds here are not great at all, right down the bottom of the ladder in terms of value.
• Limited payment options - Like many new betting sites, SugarCastle doesn't offer much in the way of payment options, with only a couple of ways to both deposit and withdraw with this bookie.
• Average sports odds - The odds for sports on SugarCastle are not as bad as what they are for racing, but there is still a little bit left to be desired, with most markets offering a little below average odds.

SugarCastle Verdict

Many punters put a great deal of importance on odds, which is fair enough – they are pretty damn important. If that sounds like you then the weaknesses above will be pretty concerning, but if you’re only a casual punter not betting large amounts or often, then you’ll likely be attracted to the ease of use and easy-on-the-eye nature of the website.

SugarCastle Features

SugarCastle does not exactly have a plethora of features entirely unique to them, but there are still a couple of nice features that are not available everywhere. Below are a couple of the most notable of them.

Same Game Multis

From not existing a few short years ago, same game multis have incredibly rapidly become one of the most popular ways to bet. The ability to combine multiple legs from one event into an individual bet provides a whole lot of flexibility in your punting, and while these are available with most betting sites there are still some who don’t offer it – particularly new betting sites. 

SugarCastle is not one of them. They allow customers to place same game multis on most major leagues – you’ll know if it’s available on an event by the presence of an ’SGM’ logo on a particular game, as you can see in the below screenshot.

Importantly the odds they give you are generally pretty good. This is pretty key, because the differences in same game multi odds can vary drastically. Odds for same game multis accumulate as you add legs, but they don’t simply multiply the odds by one another, because often multiple legs will be correlated. 

For example, if you bet on Team X to win and their best player to score 25 points, those two events are clearly correlated so you won’t get the odds you perhaps expect. Some betting sites take this to the extreme, while others are a bit more generous – SugarCastle, despite not having great odds overall, is pretty good with their SGMs. 

Blended

Blended is in some ways the same game multi of the racing world – actually, same race multis probably have that title, but blended follows a similar concept. Basically, this allows you to pick multiple runners from which you think the winner will come. 

Say, for example, you want to back a couple of runners but can’t decide which one to settle on – with blended, you can choose them both, and then obviously get reduced odds for either one of them to win. 

This is a much newer feature in the betting world than same game multis, having only really popped up over the past couple of years, and there are plenty of betting sites that do not offer. That the SugarCastle betting site has made it available basically as soon as they launched is a big tick.

SugarCastle Racing Offering

When you head to the SugarCastle website or app, most of what you’ll see on the home screen is racing-related. Racing is one of the most bet-on events, so it is only understandable that it takes up a lot of the key real estate on their page.

They have markets for the upcoming races across thoroughbred, greyhound and harness racing. So, if you’re looking to place a last-minute bet, SugarCastle has you covered. They also list an upcoming “Featured Race”, which is usually one of the most popular races, like a Group 1 race, for example.

After that section, you’ll see more details about the upcoming races for each racing code, they list the seven most upcoming races in each section. The layout of the SugarCastle platforms means it’s easy to play quick racing bets and it wouldn’t surprise me to see them become one of the top horse racing betting sites or greyhound betting sites in the future.

When you head to one of their racing-specific pages, you’ll see markets across all three racing codes, including both international and domestic races. For the markets they offer, this is pretty decent for a new betting site and it includes win/ place, blended, exotics, same race multis and multiples.

On each race, they provide fluctuations, so you can see the difference in each runner’s odds from when they opened to now. On top of this, they also offer quick insights, like “best rated”, “track specialist”, “strong finisher” and more. While these aren’t really in-depth horse racing tips, these snippets of information can certainly be beneficial.

While I’ll talk more about these aspects in more detail later on in my review, I did want to touch on the odds and promotions available for racing. Honestly, the racing odds on offer for SugarCastle aren’t that crash-hot. Most of the time I found the odds to be not as competitive or on par with what some of the other bookies offer.

In terms of their racing promotions, they do offer a solid range that is worth checking out. While they have a decent promotion offering, it isn’t really anything different to what you’d find at other bookies, so I wouldn’t consider SugarCastle leading the way in this area. But, at the end of the day, a promotion is still a promotion!

SugarCastle Sports Offering

To get to anything sports-related from the SugarCastle home page, you’ll have to toggle across to “Sports” using the button that is just below their logo or look through the sidebar menu to find a sport you want to bet on. When you toggle across to view what’s available in the sports section, the layout is quite similar to that of the racing page.

The first thing you’ll see is the five next-to-go sports, which could be any number of different sports, as long as it is a sport they offer markets on. After that section, there is a featured sport, which shows the market for one of the biggest upcoming games.

Then, you’ll see the next few sections featuring the upcoming sporting events categorised by sport. There are three sports there and this section changes depending on which sports have the most upcoming events that are popular with their users.

You can also go to their dedicated sports page that shows all the upcoming events and the head-to-head odds of each. If you are looking for something in particular, you can search by sport as they list all the sports they have markets on. This makes it much easier to find exactly what you want.

SugarCastle doesn’t cover as many sports as you would find at some of the bigger betting sites in Australia. For example, they aren’t one of the many esports betting sites. But for the sports they do offer, they cover many different leagues within that specific sport.

Getting more into the nitty-gritty now. When you look at each specific event, they also cover a lot of different markets. I would put them close or even on par with some of the more established bookies in the country. 

This is especially the case of major leagues in Australia, like the NRL and AFL, for example. So, if you’re looking for one of the best NRL betting sites or AFL betting sites, SugarCastle is worth considering simply because of the huge range of markets you can choose from.

One of the areas that I think they can improve on is providing quick insights or even tips for different events, similar to what they currently do for racing. This is not an essential feature though and certainly more of a nice-to-have, but it would be awesome to see EPL tips, NBA tips, AFL tips, NRL tips and more in the future.

SugarCastle Odds

How much you personally care about odds should really depend on how devoted a punter you are. If you’re a serious punter, putting on big sums or simply betting relatively regularly, then you’ll likely be aware that finding the best odds is a pivotal part of betting, and failing to do so makes it really, really hard (even harder than it already is) to turn a profit.

In contrast, if you’re just a casual punter, putting on $5 or $10 bets very occasionally, then the difference between a bookie that offers you $1.87 and one that offers $1.89 for the same market is not all that stark. SugarCastle is more likely to appeal to the latter, because their odds are certainly not a feature of the bookmaker.

Let’s start with sports. The below screenshot gives you some idea of the odds that you can expect with SugarCastle. That’s taken for a bunch of upcoming NFL games, and if you take note of the line markets and the over/under points totals, you’ll note that the average odds range from $1.85 to about $1.88. That is pretty low. 

$1.88 is not too bad – around about what you would expect from lots of bookies – but $1.85 is a really poor number. It’s a similar story for the head-to-heads – the Chargers vs Broncos game, for example, has those two at $2.26 and $1.67 on another major bookie, compared to $2.25 and $1.58 here. Both teams, you’ve probably figured, are therefore lower on SugarCastle, one of them by a lot.

For racing, it’s much the same story – in fact probably even more stark. Let’s take a look at an upcoming race – the odds on SugarCastle are right down the bottom relative to virtually every other major bookmaker, at times even worse than even their stingiest competitor. 

Of course, with racing there can be quite a lot of variance across the runners – one runner might be good odds and another bad odds with the same site, so prior to betting it can still be worth checking SugarCastle to see if the runner you’re planning on punting on is decent value here. In terms of averages, however, there is plenty to be desired.

Overall, odds are not a strength of SugarCastle. That certainly does not mean that there is no purpose in checking out this new bookmaker as they still have plenty of good stuff to offer, but if odds are your primary concern then you might not be thrilled with what you’ll find here.

SugarCastle How-Tos

How to Sign Up with SugarCastle?

The SugarCastle sign-up process is quite similar to others that you might have already signed up to, so you could be familiar with the process. When I signed up, it only took a couple of minutes and then I was able to place some bets.

If you’re looking to sign up with SugarCastle, these are the steps to follow:

1. Visit the BuffaloBet website or download their app.
2. Press on the blue and gold “Sign Up” button, which is located in the top right corner.
3. Follow the instructions as they are displayed, adding your personal information like your name, address, email, phone number and more.
4. It’s a good idea to double-check that the information you have added is correct before moving on. You’ll likely face verification issues if the information you have added isn’t correct.
5. [Optional, but recommended] Select a deposit limit.
6. Activate your account by hitting the ‘Create My Account’ button.

How to Withdraw from SugarCastle?

After you’ve had some bets, it may be time to withdraw your winnings! Again, the process of withdrawing your winnings is quite similar to other bookies, so you might already be familiar with the process.

If you’re looking to withdraw from SugarCastle, these are the steps to follow:

1. Log in to your account and find the button that shows your available balance (located in the top right-hand corner of the page).
2. When you click on your available balance, a small pop-up will open.
3. Find the “My Account” button and click on that.
4. Once you are in your account section, look for the “Withdraw” option in the inner left-hand side menu.
5. The only option at the moment for withdrawals is bank transfer, so add in your bank details if you haven’t already.
6. Select how much you want to withdraw.
7. Confirm all the details you’ve added are right and then confirm the withdrawal.

SugarCastle Australia Markets & Bet Types

While SugarCastle betting odds are not exactly industry leading, they do compensate to some extent for that by offering a pretty decent range of markets – assuming you generally punt on popular sports leagues. 

They don’t have a massive range of different sports available, so if you’re looking for the latest odds on an obscure billiards tournament you might struggle, but if you’re looking for NBA, NFL, AFL or NRL betting, for example, you will have a plethora of odds to choose from.

If we take a look at the upcoming NFL game which was included in the above screenshot, for example, we will see no less than 528 different markets available – and that’s with the game still a couple of days away, so a few more might pop up as we near kick off.

So what kind of markets are we looking at here? There are, of course, all of the standard ones front and centre on the match page when you click into it, the likes of moneyline, handicap and points total over/under.

But as you can see on the below screenshot, it does not end there – far from it. Up the top, you can click through to a whole range of different market types. ‘Handicap’, for example, gives you odds on alternate handicaps either for the entire game, one particular half or even just one quarter. 

Clicking on ‘Player’ will let you take a look at all the player props available, of which there are plenty – for this NFL game. For example, you’ve got over/unders for receiving yards, passing yards, players to have a certain number in a statistical category and the list goes on. It’s about as extensive as it comes, so if you’re a prop bettor, then SugarCastle is certainly worth checking out.

So how about racing? Clearly, the range of markets available for racing are not going to differ as much across different bookies as it will for sports, and with SugarCastle you will get pretty much what you would expect with racing. Every race you would want is available, be that in Australia or international, while you can bet on thoroughbreds, harness or greyhounds. 

You’ve then got all the win/place markets and exotics, though SugarCastle also has a couple of notable nice extras here. There’s the ‘Blended’ feature which we talked about above, enabling you to put multiple runners into the one bet if you’re confident one of a few will win, while same race multi enables you to select a certain number of runners to finish in different positions – for example, one to finish top two and another to finish top four.

Overall, the range of markets that you will find at SugarCastle is pretty impressive. There are a huge number of sports markets available for the sports that they do have, even if that list of sports is not all that extensive, while for racing, the standard markets apply while Blended and Same Race Multi are notable extra features.

SugarCastle Live Betting

Live betting is certainly something that is rising in popularity these days as bettors look to find potential value with in-play markets. This type of betting can add another layer of excitement to your betting experience, especially if you think the bookie has their market and the odds wrong, so you can take advantage of better odds.

You will not find all that many brand new betting sites that have live betting available, and unfortunately SugarCastle is no different. Though they do have a good selection of markets available, that does not extend to live betting, so you’re stuck with the good old-fashioned way of betting – before the event actually starts.

Who knows, maybe one day this will be a feature that SugarCastle will add, though more than likely it’s not at the top of the agenda. Live betting requires bookmakers to have someone on the phone to take the bets as per Aussie rules and regulations.

Spare cash is not typically something new betting sites have to throw about straight away. So while there are plenty of markets with SugarCastle, if you’re looking for live betting odds you’ll have to look elsewhere. 

Honestly, even some of the biggest betting sites in Australia don’t offer live betting, so it doesn’t surprise me that SugarCastle doesn’t either. I wouldn’t really consider live betting a must-have feature either. While it would be nice to have it, myself and probably many others are happy to live without it.

SugarCastle App

There are a few new betting sites that have not yet managed to release an app, and though they are no doubt in the works it’s invariably going to be more difficult for them to acquire new customers without one. But SugarCastle, having launched in August 2024, didn’t waste too much time creating one of their own.

And it’s a pretty good one. Clearly they maintain the standout aesthetic which is so memorable on their website, while the usability of the app is also of a pretty high quality. I’ve had a little play around on it to suss out how well it works and by and large it was pretty good.

Although, I did come across a couple of little glitches – pages struggling to load and the like. Hopefully, these will be ironed out over time, but as mentioned it was predominantly relatively functional. 

There have been some criticisms of the app by users online, but by and large these were criticisms pertaining to difficulties contacting customer support or withdrawing, rather than issues with the app itself – and as we all know, people with something negative to say are much more likely to leave reviews!

Overall, the SugarCastle app is pretty good. It’s easy to use, it’s generally relatively functional, and it enables you to use SugarCastle without having to open up your laptop. So, if you’re always on the go, or simply prefer to bet on your phone, you know SugarCastle is an option for you.

SugarCastle Promotions

There’s nothing like quality betting sites with bonuses! If used properly, you can really profit off. I can remember a few really good ones in my time – early payouts that you can easily use to your advantage, for example – but while such promos do exist, there are also plenty that sound a hell of a lot more than they are in reality.

SugarCastle offers a relatively good selection of promos, though as with every bookmaker, these are coming and going like a feather in the wind. Per Australian law they are not allowed to offer sign-up bonuses, but further to that they are not allowed to advertise their promotions to anyone who is not already a customer – and that extends to us, too!

We can’t legally tell you what promos are available with any betting site, but there would not be all that much point anyway. Given how quickly they change, there’s not much point publishing what is currently on offer as that promo may well be gone within a few days, so if you want to know what’s available at SugarCastle you’ll need to have an account and be logged into it.

If you’re the kind of bettor who likes to engage in different betting strategies, like arbitrage betting, for example, taking advantage of promotions is a good idea. Different promotions can help make your strategies more profitable in the long run and potentially improve your chances of success.

SugarCastle Payment Methods

The payment methods currently available with SugarCastle include:

• Visa
• Mastercard
• Bank Transfer

Now into the nitty gritty – the different payment methods available with SugarCastle! So maybe it’s not the most exciting topic, but it’s still something that you need to know when sussing out a new betting site.

Most of these 2024-launched, BetCloud-using bookmakers keep it simple with their payment methods, which is understandable. Of all the different areas you can try to keep your punters as happy as possible, payment methods are one which most people are probably not too fussed about. 

Certainly there would be some punters who love using Skrill, ApplePay or another payment method like that, but by and large most will be happy with debit/credit card and bank transfer. At this stage, SugarCastle isn’t one of the few PayPal betting sites or BPAY betting sites available in Australia.

And that is all that you will have available to you if you use SugarCastle. For deposits, you’ve got both of these options. Debit/credit card includes VISA and Mastercard and will see funds deposited instantly into your account, and has a deposit minimum of $10. There is also a deposit minimum of $10 for bank transfer, but bear in mind this won’t arrive immediately in your betting account.

For withdrawals, you’ll have to be happy with bank transfer. Once again, this will take a little bit of time to get to your account – sometimes on the same day but generally one to two days later – and there is a withdrawal minimum of $10. So, I wouldn’t consider SugarCastle one of the fastest withdrawal betting sites in Australia.

It’s a pretty standard payment platform, and one which sticks to the basics – much in line with the rest of the SugarCastle betting site, which doesn’t offer too many frills but does the fundamentals to a high level. If you’re happy with debit/credit card and bank transfer, which most will be, then this payment platform will be more than sufficient for you.

SugarCastle Customer Support

It can be difficult to differentiate between all the different bookies that have popped up recently, particularly those that use the BetCloud platform. There are certain areas that are still going to be unique for each of them – their odds, for example, or their aesthetic – but customer support is one area in which they all tend to be pretty similar, and SugarCastle is no exception.

Like many of their fellow 2024 launchees, SugarCastle has opted to provide two of the three main contact methods employed by betting sites; live chat and an email. This, of course, means that there is no phone option, and the inclusion of one would no doubt make their customer support platform that little bit better. Unless you’re really fussy about your customer support, though, it won’t likely matter all that much.

Live chat remains the best option in my view, as it is on most bookies. You can do this directly on the website or the betting app, and won’t usually have to wait for long with SugarCastle – at least I haven’t in my experience. 

Alternatively, shoot off an email if you’d prefer to communicate in that way. I would generally avoid doing this as I’d prefer to have things resolved then and there, but obviously there are circumstances in which you might not have the time nor patience to sit around on live chat. Shooting off an email and then forgetting about it until later can certainly feel a little easier a lot of the time.

Regardless of which you choose, this is a pretty standard customer support platform; one which doesn’t stand out in any particular way but will still get the job done. This is in line with much of the rest of SugarCastle, a betting site with no major frills but which has the fundamentals down pretty pat.

Before I go, I have put together one final section for you! I’ve gone through all the most commonly asked questions about SugarCastle and answered them right here. So, if you still have some questions you want answered about SugarCastle, you’ve come to the right place.