PlayUp Australia Betting Review

PlayUp
4.2
Established in 2019 and 100% Australian owned & operated.
Bet With Playup
  • Betting Variety
    4.0
  • Banking Options
    3.0
  • Mobile experience
    5.0
  • Betting Experience
    4.0
  • Customer Support
    5.0
Total score
4.2

Top Features

  • Well designed Mobile app
  • Overall Racing coverage
  • Website blog
  • Betting offers/bonuses for members
Pros:
Cons:
Regularly updated Blog
Racing odds / markets specialists
Customer service options
No live streaming
Can lack advanced betting markets
Lacking payment options

PlayUp Review

4.2

PlayUp Betting Review

PlayUp is new to the Aussie sports betting scene, having only entered the game back in 2019. However, they have made great strides in this short time, where, in my opinion, they are positioning themselves as leaders in a variety of important fields.

Most notably, I have found that their 24/7 customer support offering is a very effective and high-quality service that most punters out there should be satisfied with! Along with this, I personally find that general features and coverage for racing on this platform are at a high level, and in addition to this, I have found that the PlayUp Playbook is a great resource that can help inform punters in their decision-making. 

And of course, just like with every bookie out there, I would be remiss if I didn’t mention that PlayUp is also with its flaws, but ultimately it is up to you as a punter to determine whether these drawbacks might be detrimental to your punting experience on the whole!

Anyway, without further ado, below we will explore some key information and features pertaining to PlayUp Betting Australia. Take a look!

PlayUp profile

Website:
https://www.playup.com.au/
Company:
PlayUp Interactive Pty Ltd 
Year founded:
2019
Owner:
Wizer Pty Ltd 
License & regulation:
Licensed by the Northern Territory Racing Commission 
Address/Headquarters:
48 Epsom Road, Zetland NSW 2017
Sponsorship Deals:
None 
Payment Methods:
Credit/debit card, POLi deposit, paysafecard deposit, BPay notification, EFT notification, bank withdrawal
Features:
Mobile app, website blog, betting offers/bonuses 
Odds Providers:
Sports Interaction
Apps Devices:
N/A 
Contact information/Support:
TAB
Casino game types:
N/A 
Casino Providers:
N/A 

A Full Review of PlayUp Australia

Let me start off by saying that, right off the bat, do not be fooled! Just because PlayUp Australia only entered the betting scene back in 2019, that does not mean they are with a weaker offering simply due to them having ‘less experience’. 

Of course, there are areas for improvement, just as there are with every bookie out there, but to be honest, in my opinion, I actually feel as though their offering is of a high standard in an overall sense! So, without further ado, let’s find out why!

For starters, I have found the onboarding process to be a swift and simple process with PlayUp Betting. Setting up an account to get on the punt should take you less than 2 minutes and after following the prompts to verify your account, well, boom, you are ready to go!

Playup Registration Form

Once you have an account created, you might want to explore the website or  mobile betting app offered by PlayUp Australia. I have personally found that the PlayUp website is a good one! When on the site I found it quite simple to navigate through, allowing me to find different features across the site in a streamlined way. As well as this, I had no issues with loading times, making for a fast and efficient experience when on the PlayUp website.

Similarly, the PlayUp app, which seemingly mimics the PlayUp website, albeit on a smaller, mobile screen, is also a great offering in my opinion! You should be able to find everything you would on the website, but on a mobile app instead and I have personally found that, like the site, it has quick loading times and is easy to navigate through. 

Overall, I feel the website and mobile offering are certainly a tick in PlayUp’s favour and a tick that some of their competitors haven’t yet been able to live up to!

Moving on, I would be remiss if I did not mention one of my personal favourite features with PlayUp Australia, which is the PlayUp Playbook! I have found that the Playbook is a nice resource that can be utilised by punters to help inform betting decisions. While I would personally never recommend using such a resource in isolation, I definitely feel as though the Playbook can enhance punters betting experience with PlayUp!

Now that you are across the PlayUp betting platform and some of its features, it might be time for you to look at the banking options with PlayUp. 

In terms of depositing funds, this is a fairly streamlined process and it can be done through a few different methods. I have found that the most common method amongst punters in this sense is through a credit/debit card and PlayUp has this covered along with a  POLi option, a bank transfer option and a Cash in-store option. As for withdrawals, PlayUp are somewhat limited in this sense as users will find the only options here is through a bank transfer. 

While the variety of options here, specifically in terms of withdrawals, is by no means at an industry-leading level, I nonetheless feel as though it is more than enough to keep most punters out there satisfied!

In continuing on with this PlayUp betting review, I feel as though I have to talk about PlayUp’s customer support offering. The offering in this space is of a very high standard in my view, where users are provided with three options as a means to contact PlayUp support. 

The first and most popular of these, which is the PlayUp live chat, is a great feature that allows users to get in contact almost instantly with a PlayUp support agent. Along with this, phone support is also available and I have found this to be another great support tool offered by PlayUp. And for those with longer questions or those that need to send through files, well then PlayUp also offers email support for these more convoluted queries!

While it is great to have all these options, what is even better in my view is the fact that these services are available 24/7, and in my experience, support agents are often very friendly and helpful! All in all, this makes for a great customer support offering and one that is, in my opinion, among the best in the industry!

Lastly, I feel inclined to mention some of the key drawbacks I have come across when undertaking this PlayUp betting review. Unfortunately, PlayUp Australia is without any live streaming services, and while I don’t think this is a dealbreaker for most punters out there, it is nonetheless a key absence from the overall PlayUp offering. As well as this, while far from the worst in the industry, PlayUp could certainly improve their offering and versatility in terms of sports and betting markets, something which some of their biggest rivals already have down pact.

Overall, however, I feel as though PlayUp is a great betting platform and one which has shown great growth in such a small amount of time! Ultimately choosing the right bookie for you is a personal decision, but I definitely feel as though PlayUp will appeal to many punting enthusiasts out there!

PlayUp Rankings

  • Betting Variety ★★★★: While not market-leading in this space, I nonetheless believe that PlayUp has a solid array of sports and markets on offer for a relatively new and emerging bookmarker.
  • Platform Experience ★★★★:Both the PlayUp app and website allow users to get from Point A to Point B with relative ease, and in a quick fashion as well. As well as this, PlayUp platforms have very little lagging or crashing in my experience which is another tick in their favour!
  • Customer Support ★★★★★: A great offering here! Everything you might need in terms of support is on offer with PlayUp including live chat, phone and email support. Importantly, this is all on offer 24/7, and I have often found agents to be helpful and friendly!
  • Banking Options ★★★:While the banking options with PlayUp should be adequate for most, there is certainly room for improvement in this space!
  • Payout Speed ★★★★: I have found that PlayUp is typically quite good in this regard. In most cases, users should see funds processed within 1-3 business days.
  • Security ★★★★★: No issues here! PlayUp is licensed and regulated by the NT Racing Commission.

PlayUp How To

How can I sign up?

Perhaps you might be wondering how to actually sign up and create an account with PlayUp? Well say no more… Follow the below steps and you will have an account created before you know it!

  • In the upper right corner of the screen, select the 'Join Now' button.
  • The next screen requires you to provide some basic personal information such as your name, address, and contact information.
  • Following this, click 'Next,' and then enter your account information, including a username, password, date of birth, and any deposit limitations you wish to specify.
  • After that, simply click on 'Create Account,' and you're done!
  • Before your account becomes completely functional, the final step is to validate it, which must be done within 14 days after opening it. To do so, go to your My Account page (accessed via the drop-down menu at the upper right of your page) and verify using one of the available options.

How can I deposit funds into my account?

Before you can get punting with PlayUp, you will need to make sure you have funds in your account! Follow these simple steps and you'll be punting in no time!

  • In the top right corner of your screen, click on your name, the small piece of paper or the number representing your account balance.
  • Following this a drop-down menu will appear; select ‘Deposit’.
  • After this a page will appear listing all of the available deposit methods, starting with the credit/debit card option.
  • From here you can enter your credit/debit card details into the credit/debit card field. Alternatively, click one of the other options and follow the prompts.
  • Once you have done this and entered your desired deposit amount, simply select ‘Confirm’ and boom, funds will be in your account ready for you to get punting!

How can I place a bet?

So, you are now registered, verified and with funds in your account… I bet you are wondering how to place a punt? Follow these steps and your first punt will be on in no time!

  • First and foremost, locate the specific market that you are interested in punting on.
  • To place a bet, click on the odds that correspond to the market on which you desire to place a bet.
  • The punt will then display on the right-hand side of your page in your bet slip.
  • An empty box within the bet slip is where you enter the monetary value of your bet, and after you enter a value in this box, your possible profits if the bet wins are displayed below.
  • If you have sufficient funds in your account, click the 'Confirm' button at the bottom of your bet slip to make your bet.

An Overview of PlayUp Advantages and Drawbacks

PlayUp is an Aussie bookie that features some notable advantages as well as some drawbacks which might turn away certain punters out there. Below I have provided an overview of these advantages and drawbacks:

👍PlayUp Key Advantages:

  • PlayUp Playbook: I have found the Playbook to be a great tool in helping to inform punters betting decisions. While I would not use a resource like this in isolation, it is nevertheless an in-depth tool that can help to educate punters!
  • Platform Experience: I have found that both the PlayUp app and the website provide users with an easy-to-navigate-through and efficient experience that doesn’t feature much if any lagging or crashing!
  • Customer Service: I believe customer support is a nice advantage for PlayUp. They feature a live chat function, phone support and email support, all of which are operational 24/7. On top of this, I have found that PlayUp support agents are, for the most part, friendly and helpful. 

👎PlayUp Key Drawbacks: 

  • No Live Streaming: Unfortunately, PlayUp Australia is without a live streaming offering. While I wouldn’t call this a dealbreaker per se, it is nonetheless a drawback to their overall offering, something which some of their key competitors currently feature across their platforms.
  • Limited Payment Methods: While I have found that PlayUp does a good job in terms of covering the basics regarding banking options, they, unfortunately, lack the range that some of their competitors have. I’d personally like to see a PayPal banking option added and even some of the more obscure methods like e-wallets.
  • Lacking Extensive Betting Markets: While I would say it is expected that a newer bookie such as PlayUp would be with fewer betting markets, it is nonetheless a drawback on their overall offering, especially considering some of their key rivals have done well in terms of providing punters with an array of different sports and markets.

👨‍⚖️PlayUp Summary & Verdict:

In summary, I feel as though PlayUp Australia features key advantages as well as drawbacks, however, the significance of these strengths and weaknesses will ultimately vary depending on you as a punter and what you value most when it comes to the betting experience!

PlayUp App & Mobile Experience

In this section, I will provide an overview of the PlayUp app. I will start by mentioning that the PlayUp app is available for use on either iOS or Android devices and can be downloaded from the App Store or Google Play Store respectively.

While there are small differences regarding the appearance of the PlayUp app and the website, this is down to the smaller interface of a mobile device, and in my experience, it really doesn’t mean much as I have found everything that is on the website is also on the PlayUp app as well!

Adding to this, there are certainly some rival betting sites out there who offer a more detailed and perhaps elaborate mobile betting app, however, considering that PlayUp is a relatively new face to the Aussie bookmaking landscape, well I think they are doing just fine! I believe they cover the basics of a mobile offering really well! They make it easy for users to navigate through the app to find exactly what they are looking for, and even more importantly, they are without any noticeable or detrimental lagging or crashing when a user is browsing through the app. 

Overall, I feel as though the PlayUp app is a good one, especially considering that PlayUp Australia only entered the game back in 2019. Covering the basics and covering them well is the way I would describe this PlayUp app, and I think it will only get better with time!

Important Features with PlayUp Australia

PlayUp Live Betting

Live betting has become a progressively popular punting approach for many different betting enthusiasts out there so the fact that PlayUp offers this service in the first place is already a tick in their favour! 

I would be remiss if I did not mention that there are definitely other bookies out there with a more exhaustive range of live betting markets. However, I nonetheless believe that PlayUp has a decent offering in this space, one that I think will be sure to attract plenty of punters! 

And I will note for any keen live bettors out there, due to Australian regulations, users will need to call up PlayUp Australia in order to place a live bet as opposed to simply placing it on the bookie’s platform. 

PlayUp Playbook

This bookie offers what is known as the ‘PlayUp Playbook’ as a blog resource for interested punters. Basically, this resource allows users to view various tips, previews and reviews for not only racing but also various sports. And while I certainly have enjoyed using this as a tool to inform my punting decisions, I would definitely say that it is something that should not be used in isolation. 

And yes, I know what you're thinking! There are indeed other bookies out there that feature a similar offering in this space, however, I personally believe that the PlayUp Playbook is an industry leader in this regard! This is not only due to the extensive range of content covered in these blogs but also due to the quality of the content itself!

Platform Experience

PlayUp Australia has both a website and a mobile app. In terms of the website, I have found that it is quite a solid offering where users can find their way around the site quite comfortably. Adding to this, I have found that loading times on the website, and the speed with which you can place a punt, are both at a good level and this should definitely keep punters satisfied in terms of their experience when on the website!

I believe that the PlayUp app follows suit as it offers a very similar experience to the website, albeit in a scaled-down version as to fit onto the smaller screen of a mobile device. Perhaps the inclusion of a ‘search bar’ could aid punters in navigating through the app, but in my experience, this process is already a swift one where users can typically find what they are looking for with relative ease.

Customer Support Offering

The customer service offering with PlayUp betting is, in my opinion, one of the best across the industry! Their customer support offering comprises of three primary services which are via live chat, phone support and email support. 

The former two options here are typically the most utilised by punters as they are most effective at offering a quick answer or resolution to a question or query. And on the other hand, the latter option here in email support is typically utilised for the more obscure or lengthy queries or issues that might require the sending of a file or document.

As well as this, PlayUp support is active 24 hours a day, 7 days a week and this is a big tick in their favour! Add the fact that their support team, in my experience, are friendly and helpful, and you can see how this all makes for a well-rounded customer support offering.

PlayUp Sports Offering

Perhaps you are wondering what PlayUp Australia has on offer in terms of sports? Well, say no more! Below I have offered my opinion on the sports that are on offer with PlayUp! 

There is a total of 24 different sporting categories featured on the PlayUp site. Some competitors of PlayUp are currently featuring over 30 sports on their platforms, whereas others have even less than 10 so as we can see PlayUp sit somewhere in the middle of Aussie bookmakers in this regard. 

Inside these sporting categories, users will find more specific items to punt on such as a specific league or team you might be interested in. For instance, if you enter the category of ‘Soccer’, here you will be presented with different soccer competitions from all around the world such as the ‘La Liga’ and the ‘A-League’. I have found that the extensiveness of markets varies from sport to sport, and competition to competition. While there is an array of different markets on offer for the English Premier League, for example, punters can also place bets on the Belgian Pro League, albeit with a lot fewer markets on offer. There is even an ‘Entertainment’ category as well as a ‘Politics’ one which caters for those that might not be so sport savvy!

All in all, I feel as though PlayUp Australia have a decent offering in terms of the sports they allow their users to punt on. While I would like to see some more versatile and niche markets, especially for bigger games in big competitions like the AFL finals series, I nonetheless feel as though there is enough on offer in this space to keep most punters interested! 

PlayUp Racing Offering

As well as the sports coverage with PlayUp, there is also an offering in terms of racing coverage on their platform. Based on my experiences, PlayUp's racing component is comprehensive, yet easy to navigate. For starters, once you have logged into the PlayUp site, you will be greeted with the homepage screen which presents you with a variety of ways to locate different races that are on offer. I have highlighted these options in red below on a screenshot from the PlayUp homepage.

If you wish to view races in more detail then, as you can see in the top left corner, click the ‘Racing’ tab and select the type of racing you want to explore. 

Choosing 'Horses', for instance, will take you to a page that lists every Australian race from that day at the top, followed by international races underneath. Alternatively, PlayUp has also made it available for users to view past results, schedules for the next three days, and future events on offer, like the Melbourne Cup, for example.

Alright! So, you’ve now found the race you are interested in, but what’s next? Well, upon landing on the page, you'll see all runners and their win/place odds in that race just like in the screenshot below. As well as this, if you prefer to make a more ‘exotic’ punt, well then you can access these exotics such as ‘trifectas’ by simply clicking on them towards the top of the page! 

I certainly feel as though this is a clean and easy-to-understand layout, however, I do personally think that the addition of more detailed race information on a page like this one would help to aid punters in their decision-making when it comes to betting on racing with PlayUp. While I have seen improvement over time in this regard, I definitely feel as though PlayUp could have more to offer in this space!

And now that you know where to place a punt on the racing when using PlayUp, I bet you are wondering how the PlayUp odds compare in this space to other Australian bookies out there? Well, in my experience I have found that PlayUp’s racing odds are quite decent! I definitely would not say that the odds on offer here are industry-leading by any stretch, however, I think PlayUp probably sit somewhere in the middle of the pack relative to other Aussie bookmakers.

On the whole, I would say that the racing offering with PlayUp Australia is pretty good! I mean there is a lot to like in this regard! The odds are decent, races are easy to find, and it is a quick process to get a punt placed once you have found something you like! While it wouldn’t hurt to add more detailed race information for each racing event, I do not think this is a dealbreaker by any stretch.

PlayUp Betting Markets & Bet Types

After having discussed the different racing and sports on offer with PlayUp Australia, I bet you are wondering about the markets and bet types on offer. Well, say no more! Below you will find the betting markets and bet types available with PlayUp:

Betting Markets Available with PlayUp:

  • Time markets
  • Exotic markets
  • Margin markets
  • Doubles markets
  • Handicap markets
  • Odd-Even markets
  • Win/Place markets
  • Player Prop markets
  • Total Points markets
  • Over/Under markets
  • Correct Score markets
  • Quarter/Half/Innings markets

Bet Types Available with PlayUp:

  • Single bets
  • Multi bets
  • Same-Game-Multi bets
  • System bets (doubles, trebles, etc.)

Customer Support with PlayUp Australia

Live Chat FunctionAccessible via the PlayUp app or website, 24/7.
Phone SupportPhone Betting: 1800 888 001
Phone Support: 1800 752 987
Email Support[email protected]

Customer support is an increasingly popular and utilised service across the Aussie betting landscape. Punters can often find themselves with a question that needs to be resolved or they might need help with a number of different things, and in these situations, it is essential that a bookie is with a solid customer support offering!

Regarding PlayUp’s customer support offering, well I have personally found it to be one of the best across the industry! If a punter has a more pressing question or issue, this can most effectively be resolved either via the live chat function or through PlayUp phone support, both of which are available 24/7! If, however, a punter has a more convoluted or complex issue that might require the need to send over a file or document, well then this is where PlayUp email support can come in handy! 

And if you had to ask me what makes this support experience so good, well I would tell you that I have often found agents to be consistently helpful, and also quite friendly! It is one thing to have accessible customer support, however, if agents aren’t giving users the help they need, in a presentable manner, well then this can be a noticeable drawback to a bookie's overall offering. But in the case of PlayUp support offering, this is not an issue I have come across so that is definitely a tick in their favour! 

PlayUp Banking & Payment

DepositingCredit/Debit Card, POLi, Bank Transfer, Cash in-store
WithdrawingBank Transfer

When it comes to finding the right bookie for you, I have found that it is also important to consider the banking options available. Having a versatile range of both deposit and withdrawal options will ensure punters are left satisfied when it comes to their banking decisions with a particular bookie.

I have personally found PlayUp to cover most of the basics in this space, however, there is certainly room for growth, especially regarding withdrawal options. And in terms of withdrawing specifically, this process typically takes between 1-3 business days through the only banking option on offer with PlayUp, which is via bank transfer. The additions of the increasingly popular PayPal, PayID and Apple Pay, for example, could go a long way in ensuring all punters are more than satisfied with the offering in this space, however, I do not think the current offering here is a dealbreaker per se!

Bonuses with PlayUp Australia

There are strict laws governing promotions for betting sites across Australia, and due to this, PlayUp cannot advertise any promotions to Australian punters without an account.

Click on the image below to log in to PlayUp Australia and start utilising their promotions on offer!

Is PlayUp your best bet?

In my personal opinion, I definitely feel as though PlayUp Australia is a more than solid bookie! They are a fairly new entrant to the Aussie betting landscape, but despite this, they appear as though they have a wealth of experience and quality on their side! 

Ultimately, choosing a bookie to punt with is a decision that you need to make! One strength of PlayUp might be integral to some punters out there whereas other punters might not be so fussed with this strength and with that, I think selecting the appropriate bookie for you may take time and research.

Luckily though, we're here to help! Click here to discover all the bookmaker reviews we have conducted here at MyBettingAustralia!

FAQs about PlayUp Australia

Can I use PlayUp if I'm not in Australia?

Technically speaking, yes you can! PlayUp is operational in many different places around the world such as in the United States and India, however, in order to use PlayUp Australia, well you will need to be physically present in Australia to do so!

What is PlayUp Interactive and who owns PlayUp?

PlayUp Interactive Pty Ltd, which is a wholly-owned subsidiary of PlayUp Ltd, is considered to be the owner of PlayUp Australia. The parent organisation for PlayUp Ltd is known as Wizer Pty Ltd and the founder and current CEO of PlayUp Ltd, globally, is a person named Daniel Simic.

How easy is it to contact PlayUp?

I have found this to be a very easy process! PlayUp has a live chat function, phone support and email support, all of which are operational 24/7! Users can get in touch via a link at the top and bottom of their website, or via the ‘More’ tab in the bottom right corner of the PlayUp app.

With PlayUp, what are the sports odds like?

Generally speaking, I have found them to be quite decent! Considering that PlayUp is a fairly new betting site, I am not so surprised that their odds aren’t industry-leading, but it is certainly good to see that their odds aren’t towards the bottom of the pack either.

Can I place live bets with PlayUp?

You sure can! While the range of markets on offer here can certainly be improved, there is nonetheless an array of different live betting options that should keep punters satisfied! I will note, however, that due to Australian regulations, in order to place a live bet, you will need to do so over the phone.

Does PlayUp offer live streaming?

Unfortunately, at the time of writing, this is not currently a feature you can find with PlayUp Australia. 

Does PlayUp offer cash-outs?

Yep, they sure do! However, at the time of writing cash-outs are only offered on select events and are also offered at the direction of the company itself.

How long does a PlayUp withdrawal take?

In my experience, withdrawal processing times are quite decent with PlayUp! I have found that it typically takes between 1-3 business days for a withdrawal to be processed, however, this will ultimately depend on the bank you are with as a user.