VicBet Review Australia 2023

VicBet review logo
VicBet
3.5
An experienced racing-only bookmaker
Racing Offering
  • Betting Variety
    3.5
  • Banking Options
    3.5
  • Mobile experience
    3.5
  • Betting Experience
    3.5
  • Customer Support
    3.5
Total score
3.5

VicBet Top Features

  • VRewards
  • 24/7 Live Chat
  • Big Bets
Strengths
Weaknesses
Great customer support platform
Good website
Strong racing markets
No sports markets
No VicBet app
No live streaming

VicBet Profile

VicBet might not be the biggest name in Australian betting, but having been around since 2005, they have plenty of experience under their belt, and it shows. Excelling in their market-leading customer support platform, this is a bookmaker dedicated to horse racing, and though that limits their scope somewhat, what they do focus on they do very well. In this detailed Vicbet review we’ll take a look at these factors and more, analysing the strengths and critiquing the weaknesses to help you decide whether Vicbet is for you.

Continue reading to find out more about this Aussie bookie ⬇️ 

VicBet Strengths and Weaknesses

Already I’ve mentioned a couple of Vicbet’s strengths, but let’s now take a look at those in greater detail and compare them against Vicbet’s weaknesses to provide a more balanced picture of the pros and cons of this bookmaker.

✔️ VicBet Strengths

  • Customer Support Platform – VicBet makes a concerted effort to ensure their customer queries are quickly resolved, offering a comprehensive customer support platform that includes a phone number, email and most importantly, a 24/7 live chat function.
  • Great Website – The VicBet website is a really good one. With its blue and white background it’s easy on the eye, but more importantly it’s easy to use. Finding what you need to find is simple, and pivotally, the site loads quickly without any lag.
  • Good Horse Racing Markets – Given that they are a horse racing dedicated betting platform, you’d hope that the VicBet racing platform is a good one, and it is. They have plenty of markets, cover meets from around the world and have solid odds to boot.

❌  VicBet Weaknesses

  • No Mobile VicBet App (Yet) ­– Unfortunately, VicBet doesn’t yet have a mobile app for their customers to use. They do have a mobile site which you can utilise if you don’t have your computer handy, and an app is apparently in the works, but for now there’s no app to use.
  • No Sports Betting Markets – For horse racing enthusiasts the focus on horse racing at VicBet is probably a plus, but most punters would at least like the option of sports betting markets. Their absence means that there are plenty of bettors who wouldn’t bother signing up to VicBet.
  • No Live Streaming – A growing number of bookmakers are paying for broadcast rights to certain events which they stream on their website and/or app, but unfortunately VicBet aren’t there yet.

The strengths and weaknesses outlined above will mean different things to different people. For some, the lack of sports betting markets will be a dealbreaker; others won’t mind, and will appreciate the quality horse racing markets. Like all sites, VicBet bookmaker has strengths and weaknesses, but which of these are important to you will depend on what kind of punter you are.

VicBet Quick Stats

Website: https://www.vicbet.com/Year founded: 2005
License & regulation: VicBet is licensed and regulated by Racing Victoria Limited (RVL) and registered by the Victorian Gambling and Casino Control Commission (VGCCC)Company: VicBet
Address/Headquarters: PO Box 34, Black Rock, Victoria 3193

Contact information: Email ([email protected], [email protected], [email protected])

Phone (1300 126 126), Live Chat (on the website)

Payment Methods: Credit/debit card, POLi, BPay, Electronic Funds TransferSponsorship Deals: N/A
Deposit Methods: Credit/debit card, POLi, BPay, Electronic Funds Transfer

Withdrawal Methods: Electronic Funds Transfer

Features: VRewards, Big Bets, 24/7 Live ChatApps Devices: No app yet, mobile site available
Owner: Rod Cleary (director)

VicBet Review

VicBet is an experienced bookmaker with plenty of fans, and a focus on horse racing. But where a focus on horse racing for some other bookmakers means just that, in the case of VicBet, a focus on horse racing means that is the only thing that they offer. This isn’t necessarily a bad thing for all punters, but it does limit them somewhat and will deter plenty of punters from trying them out.

There are no sports betting markets available here; none, nada, zip. So if you’re hoping to be able to find at least basic markets on major footy games, unfortunately you’ll be disappointed. If, however, you only ever bet on horse racing, or if you’re happy to do your sports betting elsewhere and just use VicBet racing markets, then you’ll likely be pretty happy with what’s on offer.

The VicBet bookmaker makes it easy to bet on horse racing – not surprising, given that is the only thing you’ll find on their sites. Their range of markets is comprehensive, covering all Australian meets as well as plenty of overseas ones. 

Within each race, you’ll have all of the standard markets like win and place, plus a host of exotics like trifecta, quinella and quadrella to choose from too. You can also find a handful of other markets, like favourite vs the field, or individual horses head to head.

The odds are decent enough – not industry leading but competitive – and in a touch that I appreciate, they tell you the margin at the bottom of the page. The margin refers to the total percentage win chance that the odds of each horse adds up to, and reflects how much money the bookies take from each race (with a higher % margin meaning worse odds).

While the website is for the most part easy to use, VicBet could improve the individual race pages a little bit. The form for each horse, which every bookmaker has and which shows a runner’s past performance in certain conditions and situations, is available, but to access it you need to click on ‘Form Guide’ which then opens a pop up window. On most other bookies, this info is available on the regular page underneath the horse’s name, which is a bit more user friendly in my view.

Overall, however, the horse racing platform is relatively well-conceived. Courtesy of a quality website, it’s also easy to find what you’re looking for, though the overall betting experience could be improved by the presence of an app.

VicBet does have a mobile site which you can use on your mobile device, but an app would certainly be easier. Apparently it’s coming soon though, so keep an eye out for that.

Another strength of VicBet’s is their customer support platform. This is about as comprehensive as it gets, with a phone number, email address and live chat (many bookies will have just two of these). Live chat is comfortably my preferred method of getting into contact with a bookie, though many don’t offer it. VicBet does, and even better makes it available 24/7, so this is a big tick in their favour.

Because they only offer racing markets (thoroughbreds, harness), VicBet will always be a relatively limited bookmaker. They do, however, do what they do relatively well, and with the inclusion of a mobile VicBet app and a couple of slight changes to the race pages, they could be one of the better bookies to use for horse racing.

VicBet Score

Bonuses & Offers: ⭐⭐⭐⭐
There are enough bonuses and offers with VicBet to keep most happy.

Betting Variety: ⭐⭐
With no sports markets available, it’s hard to give a very good score for betting variety.

Banking Options: ⭐⭐⭐⭐
Solid enough – not a huge range, but the common payment methods which most will use are available.

Mobile Experience: ⭐⭐⭐
The mobile website is good, but until they get a mobile app it’s hard to rate VicBet’s mobile experience any higher.

Payout Speed: ⭐⭐⭐⭐⭐
The payout speed is relatively good with VicBet.

Security: ⭐⭐⭐⭐⭐
No issues with the security on the VicBet site.

Betting Experience: ⭐⭐⭐⭐
A great website means the betting experience is pretty good, though a mobile app and a couple of layout changes would get this to five stars.

Customer Support: ⭐⭐⭐⭐⭐
The customer support platform is fantastic, punctuated by a 24/7 live chat feature.

VicBet Australia Bonuses

Australian laws dictate that promotions cannot be advertised by betting sites to those without an account. 

Click on the image below to log in to VicBet and take a look at their promotions.

VicBet-Logo
Racing Offering

VicBet Features

  • VicBet Best Features: VRewards, Big Bets, 24/7 Live Chat
  • VicBet Sports Markets: None Available
  • Betting Markets and Types of Bets Available at VicBet: Win, Place, Quinella, Exacta, Trifecta, Quadrella
  • VicBet Sports Bonuses and Promotions: Available on website
  • VicBet Mobile: No app available, but mobile site available
  • VicBet Banking: Credit/debit card, Electronic Funds Transfer, POLi, BPay 
  • VicBet Customer Support: Phone Number, Email, Live Chat (24/7)

VicBet Best Features

Take a look at some of the best features available on the VicBet bookmaker site below. A couple of these are pretty unique, and give VicBet a nice little point of difference from many other betting sites.

VRewards

VRewards is essentially a twist on an offering which some other bookies have, but which many don’t and which is a great thing for them to include. Essentially, it rewards punters for loyalty, with customers accruing points every time that they bet with VicBet. These points accumulate and can eventually be used for various rewards. This means that there is some incentive to continue using VicBet as opposed to other betting sites, and provides you with a reward for doing so.

24/7 Live Chat

Live chat on its own is something that I think most bookies should invest in, but many don’t. And among those who do, there are plenty of live chat platforms which shut down outside business hours – annoying if you need to get in contact outside these hours, which may be the case if you work 9-5, for example. VicBet not only have live chat, but they make it available every second of every day, and when you do get into contact with them you’ll find that their customer support agents are very capable and happy to help.

Big Bets

Big Bets is a really unique feature which VicBet has – in fact it’s not something which I’ve seen on any other betting site, at least not in this exact format. This feature shows bets of certain size (big ones, as the name suggest) as they come in, which means that you can get an idea of what the major punters are betting on. This, of course, isn’t something to just blindly follow, as not all big bettors know what they are doing, but many of them do so this feature is certainly worth utilising to help inform your choices.

The above features are some of the standouts of VicBet, and it’s a pretty good trio of features. Big Bets, in particular, is really unique while the 24/7 live chat platform is something that I always appreciate.

VicBet Betting Markets and Types of Bets Available

This section will, of course, read a little differently to how it looks for most other bookmakers as a result of the fact that VicBet doesn’t have any sports markets. Take a look at the betting markets and types of bets available with VicBet below.

VicBet Betting Markets

  • Win bets
  • Place bets
  • Quinella
  • Exacta
  • Trifecta
  • First Four
  • Quadrella

VicBet Types of Bets available

  • Individual bets

 📲VicBet Mobile App

Now that we’ve taken a look at what you’ll find on VicBet, let’s explore the mobile component of this bookmaker. Mobile betting was something that wasn’t on anyone’s radar just a few short years ago, but now it’s the preferred method of betting for many punters, and the quality of the mobile offering provided by betting sites now plays a major role in their appeal to potential customers.

VicBet, unfortunately, has some work to do in this regard, though they are at least apparently in the process of doing that work. They don’t yet have a mobile app, which is by far the best way to access a betting site on mobile and, in many cases, is even preferable to using the desktop site.

It’s relatively uncommon for a betting site to not have a mobile site these days, so VicBet is certainly falling behind plenty of their competitors by not yet offering one. They have, however, said that it is in the works and coming to app stores soon, so hopefully it won’t be long before they catch up to other bookmakers.

In the meantime, you can still access VicBet on mobile, you’ll just have to head to the mobile version of the site instead. This is still a pretty good site; it’s pretty much just like the desktop site, which is really good, except cut down to fit on a mobile, and you can do everything that you need to do here. So, if you really do prefer betting on your mobile, then you can still do it with VicBet.

Until they get a mobile app, however, this will be an area in which they need to improve. The mobile site works well as a placeholder, but having to go to your internet browser and type in the site, while not a hugely time-consuming activity, is enough of an imposition to discourage people from using VicBet and instead opt for a bookmaker with a mobile app. Hopefully, it’s not too long until the incoming VicBet mobile app hits our app store shelves.

VicBet How To

Let’s now take a look at how to perform a few key functions with VicBet. These are things which are generally pretty similar across different bookmakers, but we’ll give you a step by step rundown of how to do them on VicBet so that you don’t have to fiddle around on the site trying to figure it all out.

🔎How can I sign up with VicBet?

The VicBet login and sign upprocess is super easy, as it is with most betting sites these days. After all, they don’t want anything to stand in the way of you making an account with them. These are the steps you need to follow to create your VicBet account.

  • Head to www.vicbet.com.au and locate the ‘Join’ banner, which is red, in the top right hand corner of the page.
  • Step 1 of the joining process is to fill in a bunch of personal information, including your name and date of birth.
  • Click Next, which will then take you to your account information, where you’ll be asked to create a username and a password.
  • Finally, review all of the information and click confirm to create your account, after which you can enter your VicBet login details to login at any time.
  • The whole process will only take a minute or two, and once you’ve confirmed you’ll have an account created – the next step is to deposit funds into it if you want to bet, which we’ll show you how to do below.

🔎How can I deposit funds into my VicBet account?

Depositing funds into your account is necessary if you want to place a bet, obviously, and you’ve got a few choices as to how to do it with VicBet. Follow these steps to fund your account.

  • When you create your account, you’ll be prompted to deposit funds into your account. Alternatively, click ‘Account’ up the top of the home page when you’re logged in, and then toggle to ‘Banking’ on the tabs near the top of the new page that opens.
  • Select your preferred deposit method out of credit/debit card, POLi deposit, EFT Notification, or BPay Notification.
  • Enter the relevant details as prompted by the page. Note that you may need to verify your payment method depending on which one you use.
  • Enter the amount that you wish to deposit into the relevant box.
  • Once you’ve done all this, simply click on ‘Deposit Funds’ and the money will be headed to your account, arriving immediately for some payment methods and taking a little while for others.

🔎How can I place a bet with VicBet?

If you’ve followed the above two steps, then you’re ready to place a bet. Again, this is a simple process, and these steps are what you need to follow in order to do it.

  • With your funded account, locate the market that you wish to bet on. You can do this by clicking on one of the upcoming races on the home page, or follow the prompts on the left hand side of the home page to the race on which you wish to bet.
  • Once you’re in the race page, you’ll have win/place markets available in front of you, or you can toggle at the top to exotics like exacta and trifecta
  • Find the market you want to bet on, and click on the odds which pertain to it.
  • This will bring up a betslip on the right hand side of the page which says what the bet is and what the odds are, and has an empty box in which you can place your stake.
  • Once you enter your stake, you’ll see the total return you’ll get if the bet wins just above where it says ‘Confirm’ and ‘Clear’.
  • Click on ‘Confirm’ to confirm your bet, at which point it will be placed. 

💳 VicBet Banking Options

Banking isn’t the most exciting component of a betting site in the world to talk about, but if you want to get money into your account to be able to place bet, and hopefully, if you manage to get a win, take it out of your betting account, then you’ll need to know about the banking situation with the bookmaker you’re using. In this section, we’ll cover off all you need to know about banking with VicBet, namely the payment methods that they have available for both depositing and withdrawing.

My preferred method of depositing is always to use credit/debit card, for a couple of reasons. Firstly, it’s super easy. All you need to do is verify your card and then you can quickly and easy deposit whenever you want – in fact, so easily that it’s probably a good idea to set a deposit limit. Secondly, it’s very widely available – you’ll be hard-pressed to find a betting site that doesn’t offer this as a deposit method, and VicBet is no exception.

Credit/debit card is the first option listed on their deposit page, and to use it you just need to fill in the relevant details and verify your card. The minimum deposit with VicBet is just $1, and the money will arrive immediately in your betting account once you deposit.

If this isn’t for you, however, there are a couple of other options, too. You can also deposit by using POLi, which takes funds directly out of your account and is a relatively simple way to get money into your account. Alternatively, you can do it by EFT Notification, though this can take a little time to get into your betting account, as well as by BPay Notification, which is another non instantaneous method and in my view isn’t as easy as simply using your debit/credit card.

For withdrawals, your options are more limited. You can only take out money by using EFT Notification, which sends the money straight to your bank account. As is always the case with bookmaker withdrawals, however, this won’t be immediate. This is a little annoying as the deposits are immediate but for withdrawals to arrive in your bank account, it takes a little time as it goes through the bank clearance process. Overall, expect to wait 24-48 hours for your withdrawals to get back to your bank account from VicBet – roughly the same amount of time as with most betting sites.

Overall, the banking component of VicBet is basically on par with its competitors. They don’t have a huge range of different deposit and withdrawal methods, but the ones which I typically use are there, and this will be the same for many other customers too. It’s also easy to use and with a $1 deposit minimum, is competitive with many bigger sites in terms of how user-friendly the payment platform is.

VicBet Customer Support

Now to the final section, in which we’ll talk about something which you probably don’t want to use, but invariably will if you bet with VicBet often enough. That’s not to say more problems arise with VicBet than other betting sites, it’s just an inevitability that you’ll have a query or concern that you need addressed at some point. 

Fortunately, VicBet offers a fantastic customer support platform to help you out. In fact, this might be my favourite thing about this betting site. They have a comprehensive range of options – all three of the choices which bookmakers typically offer for getting into contact with them – which gives you more options in terms of how to get in touch with them, and makes it easy for you to resolve things quickly.

Live chat is in my view the best of these options. This is not something which is offered with every bookmaker – certainly quite a lot have it, but there are just as many which don’t, so when a betting site does have it my eyes light up. It’s just a super simple platform – you simply click the live chat button, and can have issues resolved in an instant without having to wait around on the phone, or wait for an email to come back to you.

And what’s more, this live chat function is available 24/7. You might not expect to need it at 3am in the morning, but nonetheless this is still a great element of the service which many competitors don’t have. If you work regular business hours, a live chat function which closes at 5 or 6pm might make it hard for you to use, but this way you can contact VicBet outside business hours.

If live chat isn’t for you, you’ve also got the option to give them a call or send them an email. Phone can definitely be a good choice if you want something resolved quickly, or want to speak to someone in person. VicBet offers a few different numbers depending on your issue, and those you speak to know what they need to do to help in my experience.

Using email is a little bit slower in terms of how long it will take to resolve something, so for that reason I tend to avoid it. It does, however, have its benefits. If you don’t have time to sit around and converse with someone until an issue is fixed, it can be handy to just whip up an email and send it off, then not have to worry about it till you get a reply.

All bookmakers have a customer support platform of some kind, but while many offer a couple of the aforementioned contact methods, only a select few offer all three. Even fewer of those make live chat available to you 24 hours a day every day of the week, and these factors combine to make the VicBet customer support platform one of the best in the business, and one of the best parts of this betting site. 

Frequently Asked Questions About VicBet

How long have VicBet been around for and who owns VicBet.com?

VicBet have a solid amount of experience, having been founded back in 2005, and is managed by the face of Vicbet, Rod Cleary, and his son Tim.

Can I bet on same race multis with VicBet?

Unfortunately, same race multis are not available with VicBet, so you’ll have to stick to individual race bets.

Are there really no sports markets available on VicBet?

Nope, there are no sports markets at all on VicBet, though they do have thoroughbreds, harness and greyhound markets.

Can anyone use VicBet?

Within reason. If you’re under 18 you obviously can’t, nor can you access VicBet from outside Australia, but those 18 and over and within the country can use VicBet.

When is the VicBet app coming?

There is no set date as to when the VicBet mobile app will arrive, though they have said that it is in the works so hopefully not too long.

Is VicBet legit?

Yep, VicBet is licensed and regulated by Racing Victoria Limited (RVL).

Is there a Vicbet.com welcome bonus?

No, there is no welcome bonus for Vicbet.com.