PuntersPal Review 2024

PuntersPal-120x120 (2).png
Offers competitive odds and a user-friendly interface
Intuitive and user-friendly interface
  • Betting Variety
  • Banking Options
  • Mobile experience
  • Betting Experience
  • Customer Support
Total score

Top Features

  • Amazing racing markets
  • Extremely competitive odds
  • Easy to use interface
  • Wide range of markets
  • Live chat customer support
  • Fast-loading website
  • No live streaming
  • Lacking unique features
By:Rimas Veselis

PuntersPal is a relatively new player in the Australian sports betting scene, having launched only recently. However, I have been impressed with their unique approach to the industry and their high-quality services.

One of the standout features of PuntersPal is their fast-loading website, which is easy to navigate and has a sleek design, making it a great option for those who prefer to place their bets promptly. 

Another thing I appreciate about PuntersPal is their commitment to responsible gambling. They offer a range of tools to help you stay in control of your betting, including deposit limits, time-outs, and self-exclusion options.

Regarding the betting options available on PuntersPal, I have found that they offer a good range of markets, particularly regarding horse racing. They also offer competitive odds and a range of promotions to help you get the most out of your betting experience.
Of course, no bookie is perfect, and PuntersPal does have some drawbacks. For example, don’t offer live streaming of sports events, and they do not offer as many payment options as some of their competitors. However, on the whole, I believe that PuntersPal is a solid choice for Australian punters looking for a reliable betting experience.

Let's dive into some essential details and features about PuntersPal ➡️ 

PuntersPal Profile

Website: punterspal.com.auOwner: Shane Filipek Bookmaking Pty Ltd
Year founded: 2003Address/Headquarters: Sydney, New South Wales
License & Regulation: Racing NSW and regulated by Liquor & Gaming NSWSponsorship Deals: None
Features: Intuitive platform, solid customer support offering and a decent range of betting marketsPayment Methods: Credit/Debit Card, Bank Transfer
Apps Devices: Yes, available to download on both iOS and Android devices

Odds Providers: PuntersPal
Contact Information:
Betting Line (1300 786 837)
Phone Support (1300 786 837)
Email Support ([email protected])
Live Chat Function (via PuntersPal app or website)

PuntersPal Full Review

I just want to start off this review by saying that PuntersPal is not a newcomer in the betting scene, having been around online since 2011 and in-person since 2003. In my opinion, PuntersPal's offering is of high standard, just like with most bookies out there. However, like all bookies, PuntersPal has areas for improvement, and I will be sharing my thoughts on this platform in this review.

One of the notable things about PuntersPal is the ease and speed of the onboarding process. Creating an account takes less than 2 minutes, and verification is also a straightforward process. Once you have created an account, the website and mobile app are the next areas to explore. 

The PuntersPal website is user-friendly and easy to navigate. Loading times are fast, ensuring an efficient experience while using the platform. The PuntersPal app offers a similar experience, providing users with the same features available on the website.

In my opinion, a standout feature of PuntersPal is the Protest Payout. This is an excellent feature for if your horse gets relegated because of an upheld protest, you’ll still win.

Regarding banking options, depositing funds is a breeze, with a range of methods available. The most common method of depositing funds is through a credit/debit card, but PuntersPal also offers POLi, bank transfer, and a cash option, which is getting rarer and rarer. 

Withdrawal options are somewhat limited, with the only available option being through bank transfer which  may take two to five business days for withdrawn funds to land in your bank.
PuntersPal's customer support offering is also impressive. Users can reach out to support through live chat, phone support, and email support. The support services are available between 8am and 12 midnight, 7 days a week.

On the downside, PuntersPal does not offer any live streaming services, which may be a dealbreaker for some punters. Additionally, PuntersPal's sports and betting markets offerings could be more extensive and versatile, especially on the international side of things.

Overall, PuntersPal is an excellent betting platform that has been around for some time. While there are areas for improvement, the platform has a lot of positives, including a straightforward onboarding process, a user-friendly website and app, a useful playbook, and an excellent customer support offering.

PuntersPal Rankings

Betting Variety★★★★

While PuntersPal may not be the top contender in the market when it comes to sports and markets, I still believe that the platform has a decent selection of options available, especially considering that it is a relatively new bookmaker

Platform Experience ★★★★

Both the PuntersPal app and website offer users a user-friendly interface that allows for seamless navigation. They provide a smooth and fast experience with minimal lag or crashes, which is definitely a plus!

Customer Support ★★★★★

PuntersPal offers a great customer support system that provides users with different options to get in touch with the support team, including live chat, phone, and email support. The best part is that their customer support is available 24/7, ensuring that users can get the help they need at any time. Additionally, I have found their support agents to be very helpful and friendly, which makes for a great overall experience

Banking Options ★★★

PuntersPal's banking options are awesome for depositing, but for withdrawals, there is room for improvement

Payout Speed ★★★★

PuntersPal payout times aren’t too bad. In most cases, users should see funds processed within 2-3 business days

Security ★★★★★

Security for PuntersPal is second to none. Since the company is regulated by Racing NSW and Liquor & Gaming NSW you can rest assured that security is extremely tight

How Can I Sign Up?

Signing up for PuntersPal is a very quick, simple, and painless process. 

  1. Go to the PuntersPal website and click on the 'Join’ button in the top right corner of the screen
  2. Provide your basic personal information, such as your name, address, and contact details
  3. Next, enter your account information, including a username, password, and date of birth. You can also set deposit limitations if you wish
  4. Click 'Review and Confirm’ and then continue to create your account
  5. Before you can start betting, you'll need to verify your account. This can be done through the My Account page, accessed via the drop-down menu at the top right of your screen

How can I deposit funds into my PuntersPal account?

To start betting on PuntersPal, you'll need to add funds to your account. Follow these steps to make a deposit:

  1. Click on your account balance in the top right corner of your screen and select 'Deposit' from the drop-down menu.
  2. Choose your preferred deposit method, such as credit/debit card or bank transfer, and follow the prompts to enter your details.
  3. Enter the amount you wish to deposit and click 'Confirm'.

Once your deposit is processed, the funds will be added to your account and you'll be ready to start betting!

How can I place a bet with PuntersPal?

Placing a bet with PuntersPal is easy. Follow these steps to make your first punt:

  1. Find the market you want to bet on and click on the odds that correspond to your desired selection
  2. The bet will be added to your bet slip, which will appear on the right-hand side of your screen
  3. Enter the amount you wish to bet in the empty box within the bet slip. Your potential winnings will be displayed below
  4. Click 'Confirm' to place your bet, provided you have sufficient funds in your account
    It's that simple! With these steps, you'll be placing bets on PuntersPal in no time

PuntersPal Advantages & Drawbacks

PuntersPal is a relatively new bookie in the Aussie sports betting scene. While it has some great advantages, it also has some drawbacks that might not be ideal for certain punters out there. Below, I have provided an overview of the advantages and drawbacks of PuntersPal:

👍PuntersPal Key Advantages:

  • User-Friendly Interface: The PuntersPal website and mobile app provide users with an easy-to-navigate and efficient experience. I have found that it is straightforward to find different features on the site and app in a streamlined way. Additionally, I have not experienced any lagging or crashing when using the platform
  • Exclusive Features: PuntersPal has some outstanding features such as Protest Payout, BoB odds, and Full Form Guide
  • Customer Support: PuntersPal provides its users with different options to contact their support team, including a live chat function, phone support, and email support. All of these options are available between 8am and 12 midnight, 7 days a week and I have found the support agents to be helpful and friendly

👎PuntersPal Key Drawbacks:

  • Limited Payment Options: While PuntersPal covers the basics regarding banking options, it is somewhat limited when it comes to deposits. Currently, PuntersPal only withdrawal via bank transfer, with other popular options such as PayPal and crypto are not currently available
  • Limited Betting Markets: WhilePuntersPal has been around for 20 years, in it’s current form it’s relatively new to the scene and, therefore, has a more limited range of betting markets compared to some of its competitors. This might not be ideal for punters who are looking for a wide range of betting options
  • No Live Streaming: PuntersPal does not offer live streaming services, which is a significant drawback for punters who enjoy watching and betting on live events

👨‍⚖️PuntersPal Summary & Verdict:

In summary, PuntersPal has some great advantages, such as its user-friendly interface, exclusive features, and customer support. However, it also has some drawbacks such as limited payment options, betting markets, and no live streaming services. Ultimately, whether PuntersPal is the right bookie for you will depend on your preferences and priorities regarding the betting experience.

PuntersPal Mobile App & Experience

The PuntersPal app is available for both iOS and Android devices and can be downloaded from the App Store or Google Play Store respectively. While the PuntersPal app and website may have some differences in appearance due to the smaller interface of a mobile device, I have found that everything that is on the website is also on the app, making it easy for users to transition between the two.

In terms of the overall mobile experience, while there are some bookmakers out there with more detailed and elaborate mobile betting apps, I believe that PuntersPal does a good job of covering the basics. The app is user-friendly and intuitive, allowing users to easily navigate to find what they are looking for. Moreover, in my experience, the app is free from any noticeable lagging or crashing, which is certainly a positive!

Considering that PuntersPal is a relatively new player in the Australian bookmaking landscape when it comes to having a mobile app, I believe that they have done a solid job. While there may be room for improvement in the future, I think PuntersPal has a good foundation to build upon to provide a quality mobile betting experience for their users.

Important Features with PuntersPal

PuntersPal Live Betting

Live betting has become a popular way of punting for many bettors, and PuntersPal offers this service to its users. While there are other bookies that offer more extensive live betting markets, I believe that PuntersPal's offering is still decent enough to attract many punters. However, it is important to note that, due to Australian regulations, users will need to call PuntersPal in order to place a live bet instead of placing it directly on the platform.

Platform Experience

PuntersPalalso provides users with both a website and a mobile app. In terms of the website, it is user-friendly, and punters can easily navigate their way around the site. The loading times on the website are also fast, and placing a punt is a smooth process, ensuring a satisfying experience for users. 

The PuntersPal app is similar to the website, offering a familiar and streamlined experience. While there is no search bar, finding what you need is still relatively straightforward. Overall, PuntersPal's platform experience is a positive one, providing punters with an efficient and enjoyable betting experience.

Customer Support

PuntersPal also offers a reliable customer support system, which includes live chat, phone support, and email support. I have found that the live chat and phone support options are the most effective, providing quick and efficient answers to any questions or issues. The email support option is also available for more complex or lengthy queries that may require attachments. 

Like many other Australian betting sites, PuntersPal's customer support team is available from 8am until midnight, seven days a week, which is a great advantage for users who may need assistance at any time. Additionally, I have found the support team to be friendly and helpful, making the overall customer support experience a positive one.

PuntersPal Sports Offerings

PuntersPal offers a diverse range of sports categories for users to bet on, with a total of 18 categories currently available on the platform. While some of its competitors have a larger selection of sports to choose from, PuntersPal covers all the popular sports such as soccer, basketball, and tennis, and even has a section for Esports

Within each category, users can find specific leagues or teams to bet on, with extensive markets available for major competitions like the NBA and English Premier League. However, for smaller or more niche competitions, the markets can be more limited. Overall, I believe that PuntersPal has a solid offering in terms of the sports they provide for their users to bet on, catering to a range of interests and skill levels.

PuntersPal Racing Offerings

PuntersPal also has a strong focus on racing, providing a comprehensive range of races to bet on. The platform is designed to make navigating through the different races quick and easy. Once you log in to the PuntersPal site, you'll be presented with a homepage that offers a variety of ways to locate the different races on offer. 
The site provides users with all the essential information they need to make informed bets, such as race times, form guides, and expert tips. With PuntersPal's racing coverage, users can enjoy a complete and enjoyable betting experience.

As you can see from the image below, horse racing is the most prominent part of PuntersPal. You can quickly access the most popular races happening today, and on the “Racing” tab you can explore even more racing options.

PuntersPal Racing Offerings

If you want to explore races in more detail on the PuntersPal platform, you can click on the 'Racing' tab in the homepage's top left corner. From there, you can select whether you want to view races from the past, today, or up in the future.

If you select “Today”, for example, you will be taken to a page that displays all of the top Australian horse races from that day at the top, followed by greyhound races below. Overall, I have found that PuntersPal's racing component is comprehensive and user-friendly, making it easy for punters to find the races they want to bet on.

Once you have located the race you want to bet on, the next step is to select your runners and place your bets. On the PuntersPal platform, you can easily view all the runners and their odds in a particular race, just like in the screenshot provided. 

Overall, the platform offers a user-friendly and straightforward approach to placing bets on horse races.

When it comes to PuntersPal's racing coverage, I find that the platform offers a similar experience to PlayUp with a clean and easy-to-use interface. Users can easily navigate through the different races on offer, with options to view past results, upcoming events, and schedules for the next few days. However, just like with PlayUp, I do think that PuntersPal could benefit from providing more detailed race information to assist punters in making their betting decisions. 
In terms of odds, I believe that PuntersPal offers competitive prices that are comparable to other Australian bookmakers. I think that PuntersPal has a decent racing offering that is definitely worth checking out for any horse racing enthusiasts out there!

Bet Types Available with PuntersPal

If you're interested in the different betting markets and bet types available with PuntersPal, then you'll be pleased to know that they offer a wide range of options to suit all punters! Some of the markets on offer with PuntersPal include:

  • Win/place
  • Exotic
  • Handicap
  • Margin markets

In addition, they also offer a variety of bet types including:

  • Single bets
  • Multi bets
  • Same-game-multi bets
  • System bets. 

This extensive offering of markets and bet types means that punters can easily find the right market and bet type to suit their individual preferences and betting strategy. Overall, I believe that PuntersPal's betting markets and bet types are well-rounded and should satisfy most punters out there.

Customer Support With PuntersPal

 ✅  Live Chat SupportAccessible via the PuntersPal app or website  between 8am and midnight
 ✅  Phone Support1300 PUNTER  (1300 786 837)
 ✅  Email Support[email protected]

Customer support is an important aspect of any betting platform and PuntersPal offers a range of options for users who need assistance. The platform provides a live chat function that is available seven days a week for any pressing queries or issues that need to be resolved. Users can also access phone support via two different numbers, depending on their needs. In addition, PuntersPal offers email support for more complex or lengthy queries that require the sending of files or documents.

From my experience, the customer support team at PuntersPal is consistently helpful and friendly, which enhances the overall support experience. With accessible and responsive support options, users can feel confident that their queries will be answered in a timely and effective manner. PuntersPal has a strong customer support offering, which is essential for any reputable betting platform.

PuntersPal Banking & Payment

Depositing➡️ Credit/Debit Card, Bank Transfer
Withdrawing⬅️ Bank Transfer

When it comes to choosing a bookmaker, it's important to consider the banking options available. PuntersPal offers a few deposit and withdrawal options, including via credit/debit cards or through bank transfers. However, it is worth noting that there is currently no support for the increasingly popular e-wallets like PayPal or Crypto, which can be a downside for some punters. In terms of withdrawal times, PuntersPal usually takes 1-3 business days for funds to be processed and cleared, which is fairly standard in the industry. 

Overall, while there is certainly room for improvement in this space, I do not think the current offering is a dealbreaker for most punters!

Is PuntersPal Legal in Australia?

Here at MyBettingAustralia, we only review reputable sports betting sites. PuntersPal is 100% legal in Australia and is regulated by the Liquor & Gaming NSW. to ensure a safe and secure betting experience for its users. 

PuntersPal has implemented advanced security measures to protect its users' payments and accounts, including the use of SSL technology and 2048-bit encryption. The platform also has several responsible gambling initiatives in place, including links to established gambling aid websites and advice on how to gamble responsibly. Overall, punters can trust PuntersPal to provide a safe and reliable betting experience.

Bonuses with PuntersPal

As a legal and regulated betting site, PuntersPal adheres to strict laws governing promotions for betting sites across Australia. Due to this, they cannot advertise any promotions to Australian punters without an account. 

However, once you sign up for a PuntersPal account, you can access the promotions and bonuses that they offer, which may include deposit bonuses and free bets. To find out more about their current promotions, log in to your PuntersPal account and check their 'Promotions' tab.

Is PuntersPal your best bet?

Is PuntersPal your best bet?

In my personal opinion, I believe that PuntersPal is an extremely solid bookie with a lot to offer in terms of both sports and racing markets. They may be a newer to a wider Australian audience, but with Shane Filipek being a bookie since 2003, they have already built a strong reputation for themselves. Ultimately, the decision of which bookie to choose is a personal one, and it's important to consider factors like the range of markets, banking options, and customer support. That being said, we're here to help you make an informed decision! Check out the rest of our bookmaker reviews to see how PuntersPal stacks up against the competition. I hope you’ve enjoyed my PuntersPal review.

Frequently Asked Questions about PuntersPal

Is PuntersPal legit?

Yes, PuntersPal is a legitimate and licensed online betting site in Australia. It is regulated by Liquor & Gaming NSW and operates under strict Australian gambling laws.

Who owns PuntersPal.com.au?

The ownership is by Shane Filipek Bookmaking Pty Ltd

What is the PuntersPal sign up bonus?

PuntersPal does not currently offer a sign-up bonus to new customers due to strict Australian gambling laws. However, they may offer promotional bonuses to existing customers, which can be accessed through their account.

Can I use PuntersPal if I'm not in Australia?

No, PuntersPal is an Australian-based online betting site and is only available to customers physically located within Australia. Attempting to access the site from outside Australia may result in account suspension or termination.

How easy is it to contact PuntersPal?

PuntersPal offers customer support through email and live chat. The live chat function is accessible through their website, and their support team is available seven days a week to assist customers with any queries or issues.

Can I place live bets with PuntersPal?

Yes, PuntersPal offers live betting options for selected sports and events. Customers can access live betting markets through their account and place bets in real-time as the event unfolds.

PuntersPal-232x80PuntersPal-120x120 (2).png
Offers Competitive Odds